Terms & Conditions

By making a booking on this website or using the website for information, you confirm that you have read, understood, and accept the terms and conditions detailed below. You accept these terms on behalf of all parties you are booking for and agree to advise them of these terms and conditions.

Guided Walks & Outdoor Training Sessions

Terms & Conditions Relevant to all Guided Walks & Outdoor Training Sessions:

Bookings & Payments

Payment for the walk is required in full at the time of booking either via a card payment made through this website or by direct invoice payment in the case of a private booking.

Health and Fitness

By registering for this activity you are declaring that each person in your group is medically and physically fit to take part for the advertised time, distance and difficulty level. You agree to inform the activity leader if anyone in your group suffers from allergies, medical conditions, disabilities or injuries. If a client’s health or fitness changes after making the booking they should make Walk Hay aware of such changes.

Photographs

Photos, videos and/or audio of our events may be used in Walk Hay’s publicity, on our website or on our social media and may be shared with partners who helped to organise, lead or fund the event. There is no time limit on usage. You can opt-in or out of this via the Photo Consent question on our online booking form.

Cancellations

In the event that severe weather is forecast which might put the safety of the group at risk, Walk Hay reserves the right to postpone the walk or offer an alternative, safer route option.

A minimum number of participants is required for events to be viable. If that number is not reached, you accept that Walk Hay reserves the right to cancel the event. You will be notified as soon as possible if this is the case.

If Walk Hay cancels an event altogether, you will be able to either transfer your booking to an alternative date when possible or request a full refund.

Walk Hay is not liable for any travel, accommodation or other costs you might incur if an event has to be cancelled.

If you need to cancel the following conditions apply to all events:

No refunds will be made if a client decides to cancel as a result of weather conditions.
If the event is more than 14 days away you can choose to receive a refund (minus 10% to cover admin time & payment processing fees) or exchange your ticket for a different date, subject to availability.
If the event is in 7-14 days your payment is non-refundable however you can exchange your ticket for a different date, subject to availability.
If the event is less than 7 days away, your booking is non-refundable and non-transferable unless Walk Hay can fill your place(s), in which case you will be offered the opportunity to exchange your ticket for a different date, subject to availability.
In the event of a no-show, your booking is non-refundable and non-transferable. The same applies if you are unable to join an event as a result of being late.

Risk and liability

Walk Hay will take all reasonable measures to ensure your safety. Please note however that outdoor activities including walking involve a risk of personal injury and sometimes death. Anyone taking part is aware of and accepts these risks and agrees to be responsible for their own actions and to raise any concerns or questions with the walk leader.

Walk Hay can’t accept responsibility for any loss or damage to your personal effects during an activity.

Participants accept that the natural habitats over which the courses are run will be uneven, subject to natural hazards and carry risks.

Leader authority and client behaviour

When taking part in an activity you must abide by the authority of the leader. If you commit any illegal act or in the reasonable opinion of the leader your behaviour is likely to be disruptive, threatening, abusive, a danger to yourself or causing or likely to cause danger, distress, damage to property or annoyance to others or the leader, or if you are under the influence of drugs or alcohol then we may terminate your participation in the activity without any liability on our part.

This includes clients who fail to advise us of medical conditions or disabilities or have an insufficient level of fitness which prevents their participation in the activity or adversely impacts the ability of other clients to participate in the activity as planned. This also includes clients who, in the opinion of the leader, are not appropriately equipped or clothed to safely participate in the activity.

Complaints

We sincerely hope that your experience walking with us will be a positive one. However, if you are unhappy a complaint should first be made to your leader as soon as possible, ideally at the time. Your leader will endeavour to find a solution that is acceptable to you but must also consider the group as a whole. If for any reason the problem is not resolved to your satisfaction, then you should put it in writing and email us within 4 weeks of the date of your walk. All complaints will be fully investigated, and we will keep you informed.

Walking Routes

Outdoor activities including walking involve risk of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions. It is each walker’s responsibility to ensure that the walk and the weather conditions are within their capabilities. They also accept that the natural habitats over which the routes run can be uneven, subject to natural hazards and carry risks.
Walk Hay can’t accept responsibility for any loss or damage to your personal effects whilst following a route found on this website.
It is the walker's responsibility to ensure no damage is caused to private property or interference caused with farming or forestry activities whilst following a route found on Walk Hay.
Our website, social media, emails and printed materials are to our best knowledge accurate at the time of writing and produced in good faith. Any advice or information given should not be relied upon as being accurate indefinitely – it is your obligation to verify all information independently from primary sources. You accept that there is a risk of errors, imperfections, faults, mistakes or inaccuracies with our website, route files or other content. If you notice any such errors, imperfections, faults, mistakes or inaccuracies, Walk Hay welcomes feedback via email to info@walkhay.co.uk
Walk Hay cannot take responsibility for any misunderstandings resulting from anyone misreading or misunderstanding the information provided.
Intellectual Property – All content and imagery on this site is held under our copyright and may not be reproduced in any format without specific written permission. Prosecution for copyright and distribution infringements will be pursued.

Website Terms of Use

Links to and from other Websites

Throughout this website you may find links to third party websites. These are provided for your convenience and because we believe they are relevant and may be of interest to you. The inclusion of a link to an external website from walkhay.co.uk does not mean that we endorse that website or the site's owners or their products/services. We have no control over the content of those websites or resources. If you visit any website via a link on this website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

you must not establish a link to our site in any website that is not owned by you;
our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page;
you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it;
you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists;
you do not misrepresent your relationship with this us or our website; and
the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

By linking to this website in breach of the above you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact us (contact details below).

Privacy

When you use our website, sign up to our newsletter or purchase our services you acknowledge that we collect personal data. Our policy covering the processing of personal data is set out in our Privacy Policy which forms part of our terms and conditions. We will maintain your information however communicated, securely and in accordance with the laws of England and Wales. For a detailed explanation of how your personal data is used, including disclosure to third parties, how we maintain security of your data and your rights in relation to the data we hold about you, please see our Privacy Policy. By using this website, you agree to the way in which we collect and use your information.
Where appropriate we reserve the right to send you electronic service communications related to your purchase where you have opted out of marketing communications.

Our Right to Vary these Terms and Conditions

We reserve the right to update, vary and modify these terms and conditions from time to time at our sole discretion. Therefore, you should review this page periodically. The current version is indicated by the date at the end of these terms. Your continued use of the website or our service after any such change constitutes your acceptance of the new terms. If you do not agree to any of these terms or any future version of the terms, you should not use or access (or continue to access) the website or the service.

Contacting Us

If you would like to discuss any aspect of Walk Hay’s Terms and Conditions or other matters concerning our website, communication and marketing activity, please email us at info@walkhay.co.uk or write to: Sarah Price 37 Gypsy Castle Estate, Hay-on-Wye, HR3 5EG You may also use the contact form via our website to send us a message.