Terms & Conditions

Refunds

Unless otherwise stated, refunds will be given in full to individual participants for event walks if 48-hour notice of cancellation is given before the walk start date/time. If an individual cancels their place after 48 hours before the walk date/time, then no refund will be issued,

If Walk Hay cancels an event walk, each booked participant will receive a full refund, unless the walk is cancelled due to extreme weather conditions, in which case an 80% refund will be given.

Statement of Risk

Walk Hay places safety as a top priority. Walking involves some risks for those taking part and we aim to keep these risks as low as possible. The chances of a serious injury are extremely low, but the chance of minor injuries (bruises, bumps and, less likely, minor fractures) is a possible result of taking part. Our safety record is outstanding. However, we will continue to ensure diligence and minimize actual dangers by:

Carrying out a careful assessment of all risks before commencing the walk
Giving clear safety instructions to everyone participating
Ensuring the walk is within the capabilities of the participants
Asking participants to supply any medical conditions or information

We expect participants to cooperate with me to ensure the safety of all participants, by following instructions and answering questions honestly.

Consent

By signing the medical/Consent form, you agree that:

I understand that I will take part in the walk outlined on the walk information page at my own risk and accept that no responsibility for accidents or injuries or loss or damage to personal property rests with the walk leader, unless proven to be caused by their negligence. I declare that to the best of my knowledge I am competent and medically fit to participate in the walk as part of a group. I agree that medical treatment will be given if necessary and in case of emergency. I agree to the statements above relating to COVID-19

Terms and Conditions for Use of Our Website

On this page you will find our Website terms of use. Please ensure that you read them carefully before you use our website or purchase our services. We recommend that you print a copy of these terms for future reference.

Website Terms of Use

1. Website Owner and Binding Terms

This website www.walkhay.co.uk is owned and operated by Sarah price (sole trader) trading as ‘Walk Hay’ (“we”, “our” or “us”). We provide walking related services as described in our Service Offering below.
This document (together with the documents referred to in it) tells you the terms of service (“terms”) which apply to your use of our website www.walkhay.co.uk (“website”). The terms are an agreement between us (the website owner) and the users of our website (“you”, “your” or “clients”).
By accessing or using our website you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms you should not use our site.
Please read these terms and conditions carefully. We recommend that you print a copy of these terms for future reference.
We reserve the right to update and change the terms from time to time without notice or acceptance by you.

2. Our Service Offering

The advertised services on our website take the form of open group and private guided walking.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or place limitations on the services. We may permanently or temporarily terminate or suspend access to the services without notice and without liability for any reason, or for no reason.
Whilst we use our best endeavours to ensure that the information on the site is correct, no warranty (express or implied) is given to its accuracy and we do not accept any liability for error or omission.
If you believe there to be an error or omission or misrepresentation on our website and information relating our services, please let us know. You may contact us via 'Walk Hay' contact page.

3. Law and Jurisdiction

We control the website from within the United Kingdom.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. By accessing or using our website you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms you should not use our site.
Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any of these terms should be proved to be unenforceable, then that term shall be deleted from the body of the document and the surviving terms and conditions shall remain in full force and effect.

4. Access to Our Site and Our Services

Our website is provided for your domestic and private use only. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
In order to use our website and/or receive our services, you must be at least 18 years of age.
By placing an order to purchase our services through our website, you warrant that you possess the legal authority, right and freedom to enter into a binding contract and you are at least 18 years old.

5. Your Use of Our Website

You must use this site in accordance with Welsh Law and all applicable regulations.
Expressly, you must not use this website in any way:

for any unlawful purpose;
to send unsolicited messages or spam;
to harm, threaten, abuse or harass another person, or in a way that invades someone's privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers or suppliers;
to create, check, confirm, update or amend your own or third party databases, records, directories, customer lists, mailing or prospecting lists;
to tamper with, update or change any part of the website;
which interferes with or attempts to interfere with how the website works;
which uses any automated means to monitor or copy the website or its content; or to
which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

If you are in breach of any of the above, we will terminate your access to this site immediately, without notice and without prejudice to any remedies under these terms or English Law. We do not accept liability for any loss or damage that you suffer as a result of you using this website.

This website may permit comments to be posted or uploaded by you or other users of the site in relation to blogs and other news or journal items. Such information shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

The views expressed by other users on our site do not represent our views or values. We assume no responsibility for monitoring such material for inappropriate content or conduct. This information and these materials may not be verified or approved by us. However, where we become aware of content which we believe to be inappropriate, offensive or harmful in any way, we may use our discretion to delete or moderate it.

If you wish to complain about information and materials uploaded by other users please contact us.

6. Purchase of Services through our Website

When you purchase services through our website you agree to be bound by our Booking Terms and Conditions. You will be asked to expressly agree to the terms when you place an order for our services via our website. Our full Booking Terms and Conditions are available on our website.
We may update the version of these terms on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you print and retain a copy of these terms and conditions for your records.

7. Ownership of Intellectual Property, Copyrights and Logos

We are the owner or otherwise authorised to use of all intellectual property rights in our site and in the material published on it.
By using our site and purchase and use of our services, you expressly agree that all content and material contained in this site and the services are protected by copyright, design right, intellectual property right and others propriety rights and laws.
Use of our site and documents in it, including those delivered by electronic means, is permitted on the following express terms:

The name, logo and images identifying Walk Hay are the propriety marks of Walk Hay and must not be used in any way without our express consent in writing;
You may print off one copy, and may download extracts, of any page(s) from our site for your personal recreational and single use;
You must not modify the paper or digital copies of any materials you have downloaded or printed off or in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text;
Our status as the authors of content on our site must always be acknowledged;
You must not use any part of the content on our site for and commercial or business purposes without obtaining a licence to do so from us or our licensors; and
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must return or destroy any copies of the materials you have made.

These terms do not constitute or contain any assignment or licence of any intellectual property rights.

8. Links to and from other Websites

Throughout this website you may find links to third party websites. These are provided for your convenience and because we believe they are relevant and may be of interest to you. The inclusion of a link to an external website from walkhay.co.uk does not mean that we endorse that website or the site's owners or their products/services. We have no control over the content of those websites or resources. If you visit any website via a link on this website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

you must not establish a link to our site in any website that is not owned by you;
our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page;
you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it;
you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists;
you do not misrepresent your relationship with this us or our website; and
the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

By linking to this website in breach of the above you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact us (contact details below).

9. Limitation of Liability

The Walk Hay website and material relating to information and services (or to third party information and services) is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
We do not guarantee that our site, or any content on it or functions within the site, will always be available or be uninterrupted. At our sole discretion, access to this site may be temporarily or permanently suspended, withdrawn or restricted without notice.
We do not guarantee that our site, or any content on it or functions within the site, will be error-free or that the site or its server will be virus (or other harmful component) free.
Your use of our website and any information or materials on our website is entirely at your own risk. You are responsible for ensuring that your use of our website and any services or information available through it meets your specific requirements.
We do not accept liability for any loss or damage that you suffer as a result of you using this website. This includes, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of data or profits arising out of or in connection with the use of our web site.
Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

10. Privacy

When you use our website, sign up to our newsletter or purchase our services you acknowledge that we collect personal data. Our policy covering the processing of personal data is set out in our Privacy Policy which forms part of our terms and conditions. We will maintain your information however communicated, securely and in accordance with the laws of England and Wales. For a detailed explanation of how your personal data is used, including disclosure to third parties, how we maintain security of your data and your rights in relation to the data we hold about you, please see our Privacy Policy. By using this website, you agree to the way in which we collect and use your information.
Where appropriate we reserve the right to send you electronic service communications related to your purchase where you have opted out of marketing communications.

11. Our Right to Vary these Terms and Conditions

We reserve the right to update, vary and modify these terms and conditions from time to time at our sole discretion. Therefore, you should review this page periodically. The current version is indicated by the date at the end of these terms. Your continued use of the website or our service after any such change constitutes your acceptance of the new terms. If you do not agree to any of these terms or any future version of the terms, you should not use or access (or continue to access) the website or the service.

12. Contacting Us

If you would like to discuss any aspect of Walk Hay’s Terms and Conditions or other matters concerning our website, communication and marketing activity, please email us at info@walkhay.co.uk or write to: Sarah Price 37 Gypsy Castle Estate, Hay-on-Wye, HR3 5EG You may also use the contact form via our website to send us a message.